THE FLAT OUT GUARANTEE
We stand behind the technical precision of our ECU flashing services and the quality of our performance hardware. Whether you need a calibration revision or a parts return, you are protected by our performance promise.
Program Benefits
★ The 30-Day Window
If we cannot reach a satisfactory calibration result within 30 days of your initial support request, you are eligible for our Return to Stock guarantee. This gives our team ample time to review logs and perfect your map.
★ Return to Stock
If a revision cannot solve the issue, you may have your ECU flashed back to its original factory settings. We will refund the tuning labor cost, minus any non-refundable licensing or travel fees.
Conditions & Stipulations
1. 14-Day Contact Requirement
To trigger the Guarantee, you must contact our team within 14 days of receiving your ECU if you are unsatisfied with the results. This allows us to begin the diagnostic process immediately.
2. Configuration Lock
The Guarantee applies to your motorcycle exactly as it was configured on the day of tuning. Adding, removing, or changing intake/exhaust hardware after the tune voids the Guarantee and standard retune fees will apply.
3. Mechanical Integrity & Coverage
This Guarantee covers software calibration only; it does not cover pre-existing mechanical faults or hardware failures. Hardware liability during the return process is strictly limited to your selected Coverage tier (Free $100 Limit or Full $500 Limit).
Parts & Hardware Returns
We offer a straightforward return process for physical products (such as scanners and adapters), provided they meet the following criteria:
- › Timeframe: Return requests must be initiated within 14 days of delivery.
- › Condition: Items must be returned completely unused, uninstalled, and in their original packaging.
- › Restocking: A 15% restocking fee applies to authorized physical product returns. We cannot accept returns on electrical items once they have been plugged in or installed.
Having an issue with your tune or need to process a return? Reach out to our calibration team directly at support@flatouttuning.com with your Order ID, and we will get you sorted.